How do I work out my correct size?
Nautica is manufactured in US sizing. Our size guide can be found next to the size selector drop box on each individual product page and on the website footer. Please use this as a guide. If the fit is not quite right, we offer free returns.
The fabric for Nautica products is pre-shrunk prior to construction to minimize shrinkage. The seams are taped to give garments longevity and prevent abrasion. The "athletic" design provides a generous fit for an active range of motion. The classic sportswear styling is tailored to meet customer needs - practical, durable, functional and dependable. For the best performance, please see clothing tags for complete details.
All of our service centres are listed on nauticawatches.com with the contact information for each country. We currently do not have distribution in Australia so please contact our US service centre with any enquiries.
Why is my address coming up as invalid?
Any address not registered with Australia Post may appear as invalid in the checkout process. Please contact Aus Post on 137 678 to register your address. You will need to allow 30 minutes for this change to register on our site. Before continuing to check out, please clear your browser history so the information resets.
If you would like to change your order after it has been received, we offer free returns, within the terms of our return-policy.
You will receive a confirmation number via email once your online order has been processed. The confirmation will contain your order number, order details and shipping address.
You will receive a dispatch notification email from our warehouse once your order has been dispatched. This will include your tracking number for your goods.
How long until my order arrives?
As a brand, we will endeavour to get your order to you as soon as possible. Generally, your order will arrive at your doorstep within 5-10 working days after dispatch. Areas such as WA, NT and Far North QLD will face an additional 2-3 days. There may also be a longer wait during sale and peak periods.
You can track your order here. Simply enter the tracking number which was provided on your dispatch notification. Please allow up to 24 hours for the tracking number to be registered with Australia Post.
Currently we only ship to Australian addresses from nautica.com.au
If you haven't received your order within 5 business days, please contact our customer service team via our contact form. If you would prefer, you can also contact them through the below methods:
Phone: 1800 628 842 (1800 NAUTICA)
What is your return policy and process?
You have 90 days from the time you place the order to return any unwanted items for a refund. All items must be in an unused, unworn, all tags attached and re-sellable condition. Please refer to our return policy for more information.
Items purchased online cannot be returned to a retail or department store. Please refer to our Return Policy for more information.
How can I find the closest Nautica store?
Nautica sells sportswear, activewear and accessories in department and outlet stores across Australia. Please see our store-locator to find the nearest store to you.
For any enquiries regarding selling Nautica products in your store, please contact Gabriel B.Dietrich
How Do I Use My E-Gift Card?
Using Nautica E-Gift Card couldn’t be easier, you simply enter your E-Gift Card number in the payment section provided at the checkout when you are ready to make your purchase.
Why Zip Pay?
Choose Zip at checkout and own the way you pay. Repayments from as little as $10 a week. No upfront payments. Interest free always.
Available to Australia customers and shipping addresses only.
What is Afterpay?
Afterpay allows you to shop and enjoy Nautica favourites now and pay later.
To use this payment method, you must live in Australia, be at least 18 years old and are able to enter into Afterpay’s legally binding contract. Make sure your mobile number and email address are valid and verifiable and that you use an Australian debit or credit card.
Please note that all orders purchased using Afterpay can only be returned for a refund via our online returns process that can be found here. Orders made with Afterpay cannot be exchanged in-store and must be returned online for a refund.
Paypal is a safe way to pay faster online without entering credit or debit card details each time.