PAYMENT METHODS
WHAT IS AFTERPAY?
Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free. For more information, visit the Afterpay website.
Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.
PAYPAL
Paypal is a safe way to pay faster online without entering credit or debit card details each time.
WHY PAYPAL?
- Safer - Paypal keeps your financial information securely encrypted so you can pay online with confidence.
- Flexible - Link all your cards and bank accounts and choose which one to use at checkout.
- Convenient - Pay with Paypal on millions of sites on your computer or mobile, an in apps.
- Protected - You can be refunded with Buyer Protection.
For more information, visit the Paypal Website
ZIP PAY
Choose Zip at checkout and own the way you pay. Repayments from as little as $10 a week. No upfront payments. Interest free always.
How it works:
- Apply for a Zip account in seconds at zip.co/apply
- Add item(s) to your basket and select Zip as your payment method at checkout.
- Complete your checkout and pay nothing today. Choose how you pay - weekly, fortnightly or monthly.
Available to Australia customers and shipping addresses only.Learn More
APPLE PAY
When using Apple Pay, the payment method may automatically apply saved address details from your Apple Wallet, which can override the information you entered during checkout. This can result in shipping or billing addresses being incorrect. To avoid this, please double check all address fields before confirming your order, especially if you've recently updated your Apple Pay or shipping information.
CAN I INITIATE A REFUND OR RETURN FOR AN ORDER PAID THROUGH AFTERPAY OR ZIP PAY?
Absolutely. If you've used Afterpay or Zip as your payment method at checkout, you're still eligible for our standard refund and return process. Simply follow our regular guidelines for initiating a refund or return. Please note however, that these payment methods can only be returned using our online return process and can not be returned in our retail or outlet stores.
WHAT HAPPENS IF I REQUIRE A REFUND AND PAID USING AFTERPAY?
Items purchased with Afterpay can be returned for a refund, subject to our Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.
WILL MY INSTALLMENT PLAN BE ADJUSTED IF I RETURN ITEMS?
Yes, it will. When you return items, the refund amount will be applied to your order and, if necessary, the installment plan with Afterpay, Zip, will be adjusted to reflect the new total. This ensures that you're only billed for what you've kept.
ARE THERE ANY DIFFERENCES IN THE RETURN PERIOD FOR ORDERS USING THESE PAYMENT METHODS?
No, the return period remains the same for all orders, regardless of the payment method. Our standard return policy applies equally to purchases made through Afterpay/Zip Pay.
WHAT IF I'VE ALREADY MADE SOME PAYMENTS BUT WANT TO RETURN PART OF MY ORDER?
If you've already made payments on your order and wish to return only a portion of it, the refund will be processed for the returned items, and your installment plan with Afterpay, Zip, will be adjusted accordingly. You'll continue with the remaining instalments based on the adjusted order total.
HOW SOON WILL I RECEIVE MY REFUND FOR A RETURN MADE THROUGH THESE PAYMENT PROVIDERS?
Once we receive and process your returned items, we will initiate the refund within our standard processing time. Afterpay, Zip Pay will then adjust your installment plan, if applicable, to reflect the updated order total. Our standard refund processing timeframe for all payment methods is 3-5 business days from the date of processing your return. For any additional questions or concerns, feel free to contact our customer support team. We're here to assist you throughout the process and ensure a seamless experience with your refund or return, regardless of the payment method used.
Product
How do I work out my correct size?
Nautica is manufactured in US sizing. Our size guide can be found next to the size selector drop box on each individual product page and on the website footer. Please use this as a guide. If the fit is not quite right, please see our Return Policy
How should I care for my Nautica Product?
The fabric for Nautica products is pre-shrunk prior to construction to minimize shrinkage. The seams are taped to give garments longevity and prevent abrasion. The "athletic" design provides a generous fit for an active range of motion. The classic sportswear styling is tailored to meet customer needs - practical, durable, functional and dependable. For the best performance, please see clothing tags for complete details.
I purchased a Nautica watch overseas. Who do I contact for services and repairs?
All of our service centres are listed on nauticawatches.com with the contact information for each country. We currently do not have distribution in Australia so please contact our US service centre with any enquiries.
Order
Why is my address coming up as invalid?
Any address not registered with Australia Post may appear as invalid in the checkout process. Please contact Aus Post on 137 678 to register your address. You will need to allow 30 minutes for this change to register on our site. Before continuing to check out, please clear your browser history so the information resets.
Can I add, change or delete an item in my order after it’s completed?
Due to the high volume of orders in our warehouse, we cannot change, add, or delete an item in your order after it’s completed. If you would like to change your order after it has been received, we offer returns, within the terms of our Return Policy.
How will I know if Nautica has received my order?
You will receive a confirmation number via email once your online order has been processed. The confirmation will contain your order number, order details and shipping address.
How will I know when my order has been shipped?
You will receive a dispatch notification email from our warehouse once your order has been dispatched. This will include your tracking number for your goods.
Can you include a gift receipt with my order?
We unfortunately do not offer a gift receipt option for online orders; however, a customer manifest is included in the delivery which shows the item(s) ordered and the name of the person who has placed the order. Please note there is no pricing included on this manifest.
Do you offer gift wrapping services?
Unfortunately, we do not currently offer a gift-wrapping service for online purchases.
My order is a gift, can the prices be removed?
Due to the high volume of orders in our warehouse, we are unable to remove prices from the items, including the swing tags.
Shipping
How long until my order arrives?
As a brand, we will endeavour to get your order to you as soon as possible. Generally, your order will arrive at your doorstep within 5-10 working days after dispatch. Areas such as WA, NT and Far North QLD will face an additional 2-3 days. There may also be a longer wait during sale and peak periods, and public holidays.
How do I track my order?
You can track your order here. Simply enter the tracking number which was provided on your dispatch notification. Please allow up to 24 hours for the tracking number to be registered with Australia Post.
Do you ship overseas?
Currently we only ship to Australian addresses from nautica.com.au
How can I track my express shipment?
You will receive an Australia Post tracking number via email once your order is dispatched from our warehouse. You can use this number on the Australia Post website to track your package or click here (link to track my order webpage)
What should I do if my express shipment hasn’t arrived?
Check the tracking information first. If you have concerns, please contact our customer service within 7 days and we will liaise with Australia Post on your behalf.
Is express shipping available for all products?
All products are eligible for express shipping at a fee of $15.
What if I’m not home when my order is delivered?
As our shipping service is a signature required delivery service; Australia Post will take your order to a nearby post office for collection. You can choose to authorise a safe drop via. your Australia Post tracking link, however please ensure that you read and understand the terms and conditions associated with this option.
Who do I contact if my order has not arrived?
If you haven't received your order within 5 business days, please contact our customer service team via our contact form. If you would prefer, you can also contact them through the below method:
Email: info@nautica.com.au
What are the Shipping Timeframes and fees?
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Standard Delivery |
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Shipping Fees |
Free shipping on all orders above $99 $7.95 on orders valued below this threshold. |
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Delivery Time |
Metropolitan areas: 3-5 business days |
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Express Delivery |
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Shipping Fees |
$15 |
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Delivery Time |
Metropolitan areas: 2-4 business days |
Returns
Can I return products to a store or does it have to be online?
Items purchased online cannot be returned to a retail, outlet or department store and must be returned via our returns portal online. Please refer to our Return Policy for more information.
How do I initiate a return?
Please click this link (link to return my order webpage) and follow the steps below:
Please complete the return form by entering your order details (email address and billing postal code) on the returns page.
You will be sent a pre-paid return postage label with our details pre-populated that is specific to your return order.
Please attach the postage label and return the item(s) in the same condition it was received and if possible, with all packaging enclosed.
Please note that all products must be in an undamaged, unworn condition with all labels & product swing tags attached for you to be able to return them. If your return does not meet our eligibility criteria, it will be rejected and returned to you.
Once we receive your returned goods, we’ll send you an email informing you they have arrived safely. Our returns team will then inspect all returns to ensure they are in an undamaged condition.
If eligible, you are responsible for the $10 return shipping fee, which will be deducted from the total refund cost.
Please allow approximately 15 business days for the refund to appear on your bank statement.
Will I receive my full refund?
Refunds will be processed minus the $10 return shipping fee.
How long do I have to return an item?
You have 30 days from the date of purchase to return eligible items. Please refer to our return policy for further information.
What items are not eligible for return?
All products can be returned in their original condition with tags attached and if possible, with the original packaging enclosed.
How long will it take to process my return?
Refunds are typically processed within 5-7 business days after we receive your returned item.
You will receive an email update once your return has been processed by our team.
Refunds should reflect within a further 3-5 business days from return processing.
Stockists
How can I find the closest Nautica store?
Nautica sells sportswear, activewear and accessories in department and outlet stores across Australia. Please see our store-locator to find the nearest store to you.
Homebush Outlet
What payment methods do you accept at Homebush Outlet?
We accept Afterpay, WeChat Pay, AliPay, Zip Pay, and all card payments.
Can I return my online order at the Homebush Outlet?
Items purchased online cannot be returned to the Homebush Outlet and must be returned via our returns portal online. Please refer to our Return Policy for more information.
E-Gift Cards
How Do I Use My E-Gift Card?
Using Nautica E-Gift Card couldn’t be easier, you simply enter your E-Gift Card number in the payment section provided at the checkout when you are ready to make your purchase.
- Upon receiving a Nautica E-Gift Card via email, you will be presented with an E-Gift Card number that can be redeemed online.
- If the items purchased total less than the E-Gift Card amount, the remaining funds will remain on the E-Gift Card to use on the next purchase, if the items purchased exceed the E-Gift Card amount, the remaining value must be paid by card in order to complete the order.
- E-Gift Cards take up to 4 hours to be delivered to your preferred email address.
- Items bought using E-Gift Cards can be returned or exchanged but not refunded, only additional monies paid over and above the E-Gift Card will be refunded and a new E-Gift Card will be issued or funds allocated to your existing E-Gift Card applied.
- For full details, please visit our E-Gift Card Terms & Conditions.
HOW DO I REDEEM MY GIFT CARD DURING CHECKOUT
To apply your Gift Card, please follow these simple steps:
- Proceed to the checkout page.
- When you reach the payment section, you will be prompted to enter your Gift Card number and Pin.
- Enter both in their the designated field to redeem your balance.