Return Policy
From time to time, you may purchase a product that doesn't suit you or simply doesn't fit.
To provide you with an exceptional shopping experience, Nautica offers you a 90-day Free Return Policy within Australia on goods that have been purchased online (via this site) that are unused and in a saleable condition. However, we are unable to accept returns in outlet stores.
All products must be in an undamaged, unworn condition, with all labels and product swing tags attached for you to be able to return them. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
To make a return, simply follow the steps below:
- Simply login and fill in the return details; and your postage label will be emailed to you
- Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging.
Once your return has been received, our team will process your request in 2-3 days and contact you via email with the results. Please allow 5-7 business days for Australia Post to return your parcel to us. Our Returns Team will inspect all returns to ensure they are in an undamaged and unworn condition.
We will issue a full refund of the purchase price (minus any shipping charges paid) to the original credit card for all item(s) returned in a saleable condition. Please allow up to 15 business days for the refund to appear on your bank statement.
Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your Return.
Please feel free to contact us if you have any questions regarding returns of your purchase via email returns@nautica.com.au
Nautica is unable to offer exchanges on return items via our online store. Please return your item for a refund and place a new order in the correct size and/or colour.
Please note that all orders purchased using Afterpay, Zip Pay and Paypal can only be returned for a refund via our online returns process that can be found www.nautica.com.au/page/return-policy. Orders made with AfterPay, Zip Pay and Paypal cannot be exchanged in-store and must be returned online for a refund.